Shipping policy

We ship nationwide within New Zealand.

Standard sized shipping nationwide within NZ is $8.50 for all orders under $80. We send using a NO Signature service, if you require a signature, please specify this in the notes at checkout. This shipping charge includes rural delivery & shipping to Waiheke Island.

We offer FREE shipping on all orders over $80 (excluding oversized items which may incur a surcharge).

If you have any delivery instructions, such as where to leave your parcel, please add a note at checkout and this will automatically be added to the shipping instructions for the courier - if you forget to do this, please get in touch with us soon after placing your order so that we can add this for you. 

We reserve the right to combine multiple orders, regardless of whether you have paid for multiple lots of shipping or not - this is to ensure less waste & less impact on the environment. If you want to add items to your already placed order, please get in touch and we will see if this is possible if your order hasn't already been dispatched. 

Oversized Items 

Oversized items may incur a surcharge as these unfortunately are quite costly for us to ship. We ship all orders via our courier partners - Courier Post/NZ Post, PBT and Post Haste. Oversized items are more likely to be shipped with PBT or Post Haste and can take 2-3 days to be delivered. 

All tracking information and links will be automatically sent to you once your order has been dispatched.

Time Frames for shipping

We aim to ship most orders same day if ordered before 12pm. Sometimes this isn’t possible during sale periods or busy periods. If your order is urgent, please send us an email or message so that we can prioritise this. All orders will be shipped within 48 hours [on business days] unless otherwise specified. Pre Order items will be shipped within the allocated time frame, any delays will be notified to you. We do not ship orders out on weekends or public holidays. All orders are sent via tracked courier, and we expect your order to arrive mostly overnight - or within 2-5 days for rural, oversized and South Island deliveries.

Unfortunately we cannot be held responsible for any shipping delays - Our delivery targets are given to us by our Courier partners and delays are unfortunately out of our control. Please use the tracking provided to get regular updates on your parcel's progress. We also cannot guarantee Saturday delivery of your items.

Local Pickup

If you live locally in the Hauraki Plains, NZ and would like to collect your parcel, please select local pick up at checkout. Pick up may be available at a set pick up location. Pick ups are usually available same day providing the product is in stock.

Sustainable Packaging

We are committed to sustainability and will always use earth-friendly packaging. Where possible, we will use recycled packaging to send your parcels - so we apologise if it isn't the prettiest looking box. All packaging that we use is either recyclable or home-compostable. Our mailers are all soft plastic recyclable or home compostable. Our cardboard mailers and boxes can be recycled in your curbside recycling bin, and our plastic mailers can be recycled with your soft plastics. Any bubble wrap used in our packaging is recycled & reused from packages that have arrived to us and we ask that you please reuse this yourself, too. 

Gift Wrapping

Gift wrapping is available at checkout. We can also write a gift note for you, please add the note to the box in the cart.